Really good communication, information on looking after the animal was excellent and they told us lots of things that we didn't know.
Very quick with x-rays and getting back with response on bloods.
Very friendly staff, made me feel very welcome even through I hadn't been before.
Very friendly, clearly love animals, getting a free flea treatment was an unexpected bonus
Vet was really good, she bent over backwards so that I could get both my dogs inoculated on the same day. Very impressed.
Quick, lovely, explained everything they were going to do and they kept me advised on progress throughout the day. A very good experience.
Dog had an adverse reaction to an injection, they reacted really quickly to the situation, very pleased.
Really like the fact that it is a small practice which means they get to know you and know your animal.
Staff are all wonderful. Even simple things like recommendations for puppy classes are no trouble. A great experience.
Vets manner was really good, as were all the staff. Genuinely concerned and compassionate people.
Great in getting the kids involved in the care and treatment of the animal. A great way to educate the next generation of pet owners.
I was so pleased to get the news that Rock View Vets were extending their surgeries at the weekends. My dogs are always ill at the weekends! Arranging out of hours cover with Cvets is great too. You always look after us! Mrs Randall
21 September 2015
Thank you Fiona, Jenna and team for being there with kindness and professionalism again today. There can't be many vets were you can sit on the floor with a mug of tea chatting with your vet whilst waiting for you sleepy dog to come around! Thank you! Julie Broad and Stanley
Thank you Fiona and all the team for the care that Kane was given over the years. I'm sure he knew that you were fond of him. I was lucky to have him - he was the dog of a lifetime - very special. Service second to none. Also a special thanks to Lindsay and the nurses for the gentle and sensitive way you dealt with Kane and me and the gentle way you put him to sleep, couldn't have asked for anything more - short of a miracle! Thanks Kate for the kiss you gave him, it did help me. Mrs F
Thank you for all your amazing life saving treatment and care you gave me. Love from Buddy and the Clay County Cat Care Team
A very big thank you for the treatment and care that I and Kizzy received from you at a very difficult time A special thank you to Lindsay whose compassion was deepy appreciated.
Thank you for being so kind and looking after Joey over the last 2 and a half years, especially Jules for all her care and kindness. We miss him so much we are getting another puppy in March!
A huge thank you for all you did for Freddie - it meant a lot to know you were there for him
Thank you all for taking such good care of our dogs this year, especially Sid after his operation. It was reassuring to see him behind reception - it was his first time away from us so was reassuring to know you all had your eyes on him and he had some company.
Thank you for making my last few minutes with Cassie so peaceful.
We would like to thank you and your staff for your care of M.... over the years. Also, thank you t Lindsay for her kindness and attention to him (and us) in his final moments.
Thank you for the compassion shown during the care of E... our cat.
Our lovely Springer Spaniel loves Holly Allen one of the nurses. He will waggle his tail in delight when he see's her and if she hasn't seen him he will try and get her attention. Fiona and the staff are a very happy, friendly team. We have been going to Fiona for nearly 6 years and always recommend them to friends.
How refreshing to have an honest, down to earth vet.
This vets was recommended to us for obvious reasons. Friendly staff and good vets.
Puppy classes friendly and good advice.
I will keep my dog at this vets even if we move out of area.
Thank you for all your help everyone.
Really would like to say a very HUGE THANK YOU to Lindsey Aldridge for being informative,kind and professional.... In the middle of the night r.e my baby. So much appreciation!
My cat recently had dental treatment by Pat and he was very informative when we went back in for a check-up today. Always very professional and friendly. Big thank you to all at Rock View Vets from the P family and M x
25th April 2014
Thank you Fiona. I am grateful that you took time to invite them all in to meet you, as only Bigwig and Daisy had appointments. Very impressed
22nd April 2014
I would like to say a massive thank you to the amazing team at Fiona Rock View for their amazing work as when Cooper was a kitten he was very poorly and if it wasn't for Fiona Rawlings and her team we wouldn't be celebrating this great milestone. This show that all your hard work is worth it, and I can't thank you enough from the bottom of my heart to have this amazing boy still in my life today. Xxxx
Such a great team to work with, they have been so helpful and we are glad we have such an amazing vets to us for the rescue cats
Fantastic vets will stay with them even if I had to travel far.
Very Friendly, cheerful ,helpful staff always willing to give advice..Nothing is too much trouble for them
"We cannot Thank you, for the tremendous - care -, support, and love you all have given to our dog 'Tiny' and her boys! We really feel that we are part of a 'Wonderful - family' and please keep up this fantastic work and love, you give so freeley to the animals and owners. With warm thanks and love from"
Tiny and her Boys
"We just wanted to thank you for your prompt and caring attention to Rupert when he needed dental treatment. Thank you for the kindness you showed to us when we lost our Barney."
"On line shop is great! The food is cheaper than we pay normally, and it is so convenient what a good idea"
"Hope you know how much your thoughtfulness is appreciated. Thanks again!"
"We would like to thank you for the kindness you showed to our beloved cat Felix during his illness and for your care and consideration when he went to sleep."
"Thank you so much for looking after our cat, Marbles when he was poorly. We are so greatful."
"I would just like to share a lovely telephone call experience that I had recently. I telephoned Rockview vets with regard to a hedgehog that I had rescued and had the pleasure of talking to a lovely young lady by the name of Anne. She was extremely polite and well mannered, and spent a lot of time explaining and reassuring me of the situation, she is a credit to her parents; and also to Rockview. I have never been to Rockview, as I don’t have any pets, but due to meticulous care I received via the telephone from Anne, I would not hesitate to become a client if I got a pet. How refreshing to be treated with respect."
Mrs Carloyn, Bodmin - From St Austell Cornish Guardian 26/10/2012
"A special thank you to Fiona for kindness and understanding shown when we lost own dear Biscuit. Thank you all for past care and support."
"We would like to thank you all for your support, guidance and care that you gave to both us and Jet. You were wonderful. Thank you for allowing Jet to have a healthy and fun life and such a dignified and peaceful end. We appreciate everything very much."
"Thank you all for your help and support over this last year. Losing two of my dear cats has been very very hard, but thanks to the care and support of you all, it has been made that little bit easier.
I had pets all my life an I have never had such a caring and sincere veterinary experiance.
Thank you all again."
"A heartfelt thanks for your kindness on the death of Tipsy"
"Fiona and Staff
Just to say thank you for looking after Boris for the five years we have been in Cornwall, I realise how poorly he was but know it was the right decision we made however heartbreaking to lose him. So thanks to you all for the kind words and support. I am sure you will see us again in the future.
"Fiona and the Team
Just to say thank you for all the kindness and support during Morky's last weeks"
"To Fiona and all the Team.
Thank you for your kindness and support during the last 6 months. You were always there for us.
A GREAT TEAM!"
"We must say thank you again, clearly very dedicated to our kittens over the last couple of months. It's such peace of mind to know there is somewhere reliable to bring them when necessary. To a Vet and staff who clearly care. The TLC being evident. You, and your staff, give a service that we'd begun to think had died out now - customer service above and beyond expectations."
"Thank you to you all for your care and attention with Hutch.
"My cat had to stay in overnight at the surgery, the night nurse phoned me and explained she would be giving him his tea and a good brush later. I was very impressed at the care and attention he was getting. I felt the nurse loved my cat as much as I did! Thank you. It is great to know there is a nurse in the surgery overnight when he has to stay in."
"Just a little 'thank you' to say thank you very much! For helping us through a difficult time and the last 2 1/2 years"
"All at Clay County Cat Care would like to say a huge thank you for all you have done for Karlee"
To Fiona and Staff
I wish to thank you and your staff for your kindness to me and Holly with helping me say Goodbye to her in a very gentle and emotional way. We will miss her so much but i know it was her time.
We rang Rock View when our dog Holly became very ill after having a littler of puppies just over 2 weeks before. All the staff were great in assisting us in helping Holly get better and helping us to hand rear the pups. After many visits to the Vet Holly is back on form and pups are nearly 5 weeks old and doing great. We can't thank all the staff enough for the fantastic care we all received and the ongoing care and support they have offered. Without Fiona's quick diagnosis I'm sure the out come would have been a lot worse! Thank you all so much!!!
Fiona, Pat and Staff,
I came to you after one of my loons did a runner after a fox and was missing. Your receptionist was so kind (I was out of my head by that stage to be honest). She was lovely when I rang back to say i had her home and mentioned the fact that chipping was on offer... so we came... my 3 behaved like the demons they are and your were all so kind and tolerant of them.....
I know that's not easy lol.
Then because of that I decided you were the best chance my very ill kittens had.... they had been fine the day before but had become so ill 'just like that'.
I brought them in.... it was bad BUT your help and treatment means that they are now doing so well and I know most vets would have opted for the obvious and not run with it...
For that, if nothing else, I shall always be so grateful to you all :-)
So will the 2 little horrors now ruining about and acting like proper kittens at last :-)
To Everyone at Rock View Vets
Thank you for looking after me and my babies, and for all your help.
You made what was a very sad day, so much more bearable. The way you dealt with us, the situation, and Cleo was so very gentle and kind. We have had cats (or maybe they have owned us) for about 32 years now, so have lost several along the way and I do so wish they had all passed away so peacefully. My favourite of all time – a black Persian called Ozymadias (Oscar) , who was suffering from Kidney disease (aged 14+), was just given the one injection of the anaesthetic and all these years later I can still see his terrified face as he crawled up my front. I had to take time off work after that (something I never normally did). In fact I can count on two hands the days off in 40 years of working. To this day I feel a dreadful guilt about the way he died. We were living in Manchester at the time. We had called the Vet to do it in our home – supposedly to make things easier for us.
Many many thanks once again, from both of us.
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